About the Role
Join our Student Services team as a Student Success Manager and help maintain our 94%+ placement rate while supporting students from diverse backgrounds across 60+ countries. You’ll guide students through their academic journey from enrollment to graduation and career placement.
Key Responsibilities
- Student Onboarding: Welcome new students, conduct orientation sessions, and ensure smooth program commencement
- Academic Support: Monitor student progress, identify at-risk students, and coordinate with faculty for academic interventions
- Career Guidance: Connect students with our 30+ industry mentors and 20+ corporate partners for internships and placements
- Documentation Management: Assist with university documentation, credential attestation, and international qualification processes
- Student Communications: Maintain regular contact with students, address concerns, and facilitate peer connections
- Data Analytics: Track student engagement metrics, completion rates, and career outcomes
- Crisis Management: Provide support during academic or personal challenges affecting student success
Required Qualifications
- Bachelor’s degree in Education, Psychology, Business, or related field
- 2-4 years experience in student services, academic advising, or customer success
- Excellent communication skills in English (additional languages preferred)
- Understanding of international education systems and credential recognition
- Experience with CRM systems and student information systems
- Cultural sensitivity and ability to work with diverse international populations
Preferred Qualifications
- Experience with graduate-level programs (Master’s/Doctorate)
- Knowledge of Middle East, European, or African education markets
- Career counseling or placement experience
- Familiarity with online education platforms
- Project management certification
- Languages: Arabic, Spanish, French, or other relevant languages
Key Competencies
- Empathy & Patience: Supporting students through academic and personal challenges
- Problem-Solving: Creative solutions for student success and retention
- Cultural Awareness: Understanding diverse backgrounds and educational systems
- Data-Driven: Using analytics to improve student outcomes
- Collaboration: Working effectively with faculty, partners, and external organizations
What We Offer
- Competitive salary with performance bonuses
- Impact-driven role with measurable student success outcomes
- International work environment with global student community
- Professional development in education and student services
- Flexible remote work with occasional travel opportunities
- Comprehensive benefits package
- Annual student success conference attendance
Department: Student Services
Job Type: Full Time
Job Location: Remote (Middle East timezone preferred)