Privacy Policy - Airtics Education

Last Updated: June 12, 2025

1. Introduction

Airtics Educational Services (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (airtics.org), use our services, or interact with us.

This Privacy Policy applies to all information collected through our website, services, applications, and any related communications and marketing activities.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Full name
Email address
Phone number
Physical address
Emergency contact details

Educational Information:

Educational background and qualifications
Academic transcripts and certificates
Career objectives and interests
Program preferences

Professional Information:

Work experience
Current employment status
Professional goals
Industry background

Financial Information:

Payment details for services (processed through secure third-party processors)
Banking information for refunds

Identity Verification:

Government-issued identification documents
Passport information for international students
Visa status and immigration documents

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Technical Information:

IP address
Browser type and version
Operating system
Device information
Screen resolution and display settings

Usage Information:

Pages visited and time spent
Clickstream data
Search queries
Downloads and document access
Communication preferences

Cookies and Tracking Technologies:

Session cookies for website functionality
Analytics cookies for performance monitoring
Marketing cookies for advertising (with consent)
Local storage for user preferences

3. How We Use Your Information

3.1 Primary Purposes

We use your information for:

Educational Services:

Processing applications to partner universities
Providing academic counseling and guidance
Facilitating program enrollment
Monitoring academic progress
Issuing certificates and transcripts

Customer Support:

Responding to inquiries and support requests
Troubleshooting technical issues
Providing program information
Resolving complaints and disputes

Communication:

Sending program updates and notifications
Marketing relevant educational opportunities
Distributing newsletters and promotional content
Conducting surveys and feedback collection

Legal and Regulatory Compliance:

Fulfilling legal obligations
Preventing fraud and unauthorized access
Maintaining accurate records
Reporting to regulatory authorities

3.2 Marketing Communications

With your consent, we may use your information to:

Send promotional emails about relevant programs
Share educational content and industry insights
Invite you to webinars and events
Provide personalized program recommendations

You can opt-out of marketing communications at any time through unsubscribe links or by contacting us directly.

4. Information Sharing and Disclosure

4.1 University Partners

We share relevant information with our accredited university partners for:

Application processing and evaluation
Student enrollment and registration
Academic record maintenance
Degree verification and certification
Student support services

Current University Partners Include:

Universidad Católica San Antonio de Murcia (UCAM), Spain
Guglielmo Marconi University, Italy
Woolf Malta
Acacia University Professional Development Programs, USA
E&ICT Academy, IIT Kanpur, India

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

Technology Services:

Website hosting and maintenance
Cloud storage and data backup
Learning management systems
Communication platforms
Analytics and performance monitoring

Payment Processing:

Secure payment gateways
Financial transaction processing
Fraud prevention services
Refund processing

Educational Support:

Document verification services
Translation and apostille services
Academic credential evaluation
Student support systems

4.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes and court orders
Respond to government agency requests
Protect our rights and property
Prevent fraud or illegal activities
Ensure user safety and security

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. International Data Transfers

5.1 Cross-Border Transfers

Given our international university partnerships, your personal information may be transferred to and processed in:

European Union (Spain, Italy, Malta)
United States
India
Other countries where our partners are located

5.2 Data Protection Safeguards

We ensure appropriate safeguards for international transfers through:

Standard contractual clauses
Adequacy decisions by relevant authorities
Partner certifications and compliance
Encryption and security measures

6. Data Security

6.1 Security Measures

We implement comprehensive security measures including:

Technical Safeguards:

SSL/TLS encryption for data transmission
Advanced firewall protection
Regular security audits and penetration testing
Secure cloud storage with encryption
Multi-factor authentication for staff access

Administrative Safeguards:

Employee privacy training and awareness
Access controls and authorization protocols
Background checks for personnel with data access
Incident response and breach notification procedures

Physical Safeguards:

Secure data centers with restricted access
Environmental controls and monitoring
Backup and disaster recovery systems

6.2 Data Retention

We retain your personal information only as long as necessary for:

Providing educational services
Fulfilling legal obligations
Resolving disputes
Enforcing agreements

Retention Periods:

Student records: 7 years after program completion
Financial records: 7 years after final transaction
Marketing data: Until consent is withdrawn
Website analytics: 26 months

7. Your Privacy Rights

7.1 General Rights

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your information
Object to processing for marketing purposes
Withdraw consent for voluntary data processing
Request data portability
Lodge complaints with supervisory authorities

7.2 European Union Rights (GDPR)

If you are in the EU, you have additional rights under GDPR:

Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to automated decision-making

7.3 California Rights (CCPA)

California residents have the right to:

Know what personal information is collected
Know whether personal information is sold or disclosed
Say no to the sale of personal information
Access personal information
Request deletion of personal information
Equal service and price

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Session management and security
Language and accessibility preferences

Analytics Cookies:

Google Analytics for website performance
User behavior and interaction tracking
Website optimization and improvement

Marketing Cookies (with consent):

Facebook Pixel for advertising
Google Ads for campaign tracking
LinkedIn conversion tracking
Remarketing and personalization

8.2 Cookie Management

You can control cookies through:

Browser settings and preferences
Cookie consent management on our website
Opt-out tools provided by advertising networks
Third-party privacy tools and extensions

9. Children’s Privacy

9.1 Age Requirements

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18.

9.2 Parental Consent

If we discover that we have collected information from a child under 18, we will delete such information immediately unless we have verified parental consent.

10. Updates to This Privacy Policy

10.1 Policy Changes

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal and regulatory requirements
Technological developments
Business evolution

10.2 Notification of Changes

We will notify you of significant changes through:

Email notifications to registered users
Prominent notices on our website
Updated “Last Modified” date
Direct communication for material changes

11. Contact Information

11.1 Privacy Inquiries

For questions about this Privacy Policy or your personal information, contact:

Airtics Educational Services

Data Protection Officer: Email: info@airtics.org

General Contact: Email: info@airtics.org

Physical Address:

Airtics Education
7th Floor, City Gate Tower
Al Ittihad Road, Al Taawun
Sharjah, UAE

Business Hours: 10 AM to 6 PM (Monday to Friday)

11.2 Third-Party Content and Media Inquiries

For third-party media companies, news organizations, or content creators who need to:

Request removal of cited content
Update quoted information
Modify attributed statements
Address copyright concerns
Request changes to news citations

Contact: Email: info@airtics.org

Please include:

Your organization name and contact information
Specific content requiring modification or removal
Preferred resolution or action requested
Timeline for response (if urgent)

Response Time: We aim to respond to third-party content requests within 48 hours during business days.

11.3 Regulatory Authorities

For EU Residents: You may also contact your local data protection authority if you have concerns about our data processing.

For UAE Residents: UAE Data Protection Authority Email: dpo@tdra.gov.ae

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and applicable international data protection regulations including GDPR for EU residents and CCPA for California residents.

13. Acceptance and Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Document Version: 1.0
Last Updated: June 12, 2025
Next Review Date: June 12, 2026

This Privacy Policy is part of our Terms and Conditions. Please review both documents carefully.